ORDER SHIPPING AND DELIVERY
Usually Ships within 10 to 14 business days after final proof approval.
Theuspackaging.com will cancel your order prior to printing/shipping. However, if you’re ordered item has been shipped then it cannot be canceled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.
1) Orders are placed online.
2) Orders are reworked in our design department.
3) Orders are sent to the press.
4) Orders are collected by the shipping firm and shipped.
All orders are cancelable before stage 2.If an order is canceled in stage 1; you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, minimum 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled; a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.
Once an order has been placed successfully, No Refunds are issued for any design services orders.
RETURNS AND REFUNDS
As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credits.
The customer must notify Theuspackaging.com within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. Theuspackaging.com will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date.
In order to receive replacement products, the customer must return (at their own expense) at least 99% of the received product within 10 days of the initial order delivery date. No returns will be accepted without the prior written return authorization from The US Packaging.
All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders that are returned for any reason. No Exceptions.